• Login with credentials of the Company Account Administrator.
• Go to the menu My company -> Users.
• At the user you wish to reset the password, under the column ‘Actions’, select the icon Password reset.
• Confirm the message that appears on your screen.

• An email will be sent to the user’s declared email address, that will include the username and the link for resetting the password. The time duration of the link in the email is 5 minutes. Otherwise, you must repeat the procedure of reset password.

Note: If the user’s email address is not valid anymore, you should edit the user’s details first and change the email address, and then make actions to reset the password.

For the way the user is logged in after receiving the email, click here: How do I login with my credentials after registration?